Refund policy
Return & Exchange Policy โ Firvt
Returns & Exchanges
We offer No-Questions-Asked Exchanges within 7 days of purchase.
Once the returned product is received and passes our quality check, store credit will be issued via email.
To be eligible, the item must be:
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Unworn and unused
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With original tags intact
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In original packaging
โ ๏ธ Delivery charges of โน100 will be deducted from store credit.
- Shipping Charges areย Non-Refundable in COD orders.
All approved exchanges will be completed within 7โ10 working days from receipt of the returned product.
For exchange requests, please email us at info@firvt.com or contact +918619591338
Refund Policy
We do not offer refunds unless the item received is damaged or defective.
In such cases:
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Our team will inspect the product after it is received back
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If no discrepancy is found, the refund will be processed to your bank account within 3 days of receiving the product
For exchanges and refund-related queries, please email within 24 hours of delivery to info@firvt.com.
- Non-returnable items: Caps, Socks, Rugs, hats, boxers, vest
Faulty or Damaged Items
In the rare case that you receive a defective or incorrect item, please contact our support team via WhatsApp at +91 8619591338 within 24 hours of delivery.
Refund will be processed to the customer's bank account in 5-7 days.
We will not be able to process claims for faulty items raised after this 24-hour window.
Order Cancellation Policy
To cancel your order, please contact us through the โContact Usโ page or WhatsApp at +91 8619591338.
Cancellations are only possible if the order has not yet been shipped.
Once shipped, the order cannot be canceled. In case of a valid cancellation, you may opt for store credit or choose a replacement product of equal value.